Listen
&
Understand
What are your challenges?
It may be a simple discussion over coffee about what you are trying to achieve and where you are getting stuck. Or it may be surveys, stakeholder interviews, team workshops, or even a town-hall style event.
Collect
&
Research
Do we have all the information?
We’ll look internally at your data, processes, and work style preferences. Externally, we’ll search for the latest information and trends, finding the best tools and insights available.
Design
&
Test
What’s the best solution?
Bringing all the pieces together, we start off wonderfully messy and full of ideas. Then we reduce the design down to the most essential, effective elements. It takes cleaning, testing, and more listening. Until finally… it’s perfect.
Train
&
Launch
Ready for take off?
At this point, we want to make sure you are humming along and feeling confident in the solution. Tip sheets, training, SOPs… whatever you need to move forward.
What makes the best solutions?
Human-Centered
The best solutions focus on people. They reflect a deep understanding of the customers/clients or users. They also remember the people behind the scenes. They anticipate reactions and foster engagement both on the front and backend of the process.
Innovative
The best solutions start with curiosity and deep desire for betterment. They integrate the best ideas, technology, and resources available. They bring together concepts and a wealth of knowledge from a broad spectrum of disciplines to create something perfectly tailored to overcome your challenges.
Sustainable
The best solutions are also sustainable, they don’t try to be everything to everyone. Nor do they run you into the ground. They are focused and clear, which allows them to be easily understood and integrated. They think about the well-being of all involved, not only today but also tomorrow.
Financially Sound
The best solutions make sense for where you (and your bank account) are right now. They don’t break the bank. They don’t ask you to be financially strapped to something that you will need to change in 6 months. When an investment is needed, it’s because it makes good financial sense and will be reflected in your bottom line.